FAQs

Take the experience at your pace. Start with a relaxing tea and unwind in our space designed to promote tranquility and ease.  


Our therapist will conduct a full consultation to ensure they understand your needs and you walk away with the results you came for.  We will talk you through your treatment to ensure you know what to expect. After your treatment we encourage you to sneak an extra 10 minutes to enjoy some last minute chill time and a tea ritual before you step back into your busy world, we won’t tell.

What brands will I find in the Spa? What is the spa cancellation policy?

We understand life can get away on us sometimes and it is necessary to change appointments. To ensure we can accommodate all of our guests a 50% cancellation fee will be applied should an appointment be cancelled within 24 hours of the scheduled time or should you not show up to your appointment.

How do I choose my treatment?

Whether you’re new to Invive, you’re new to spas, or simply don’t want to spend time trying to figure out what it is you need, our warm and friendly team are here to help. We can accommodate your needs and ensure you leave with exactly what you came for. Our team will keep to your time and budget, so you don’t need to worry about a thing. This is your time.

Should I let my therapist know if I am pregnant or have a medical condition?

Yes please. Especially if you have high blood pressure, allergies or are pregnant. If possible please let us know at the time you make your appointment.

How early should I arrive at the spa?

For maximum benefits we recommend arriving at least 10 minutes before your treatment. This will ensure you have time to take a few deep breaths and disconnect before you reach your treatment room.

Should men shave before a facial?

If possible yes. Shaving the face before a facial ensures the active ingredients in products reaches the deep layers of the skin and also makes for a more enjoyable experience.

Where should I park?

There is free parking right outside the spa. There is no time limit on these parks.